About the Company
BullWall is a data-layer security operations platform trusted by 750+ organizations across government, healthcare, financial services, and others servicing critical infrastructure. Headquartered in Denmark and operating across Europe and North America, we protect what most of the security industry has left unaddressed: what happens in the first fifteen minutes after a confirmed ransomware event.
Our platform combines real-time file-level detection with an automated response pipeline, strong containment actions, and a checklist recovery gate, each tied to a compliance step. The result is a deterministic, auditable incident response that replaces paper playbooks and individual heroism.
In North America, ransomware readiness is no longer discretionary. CISA guidance, SEC cyber disclosure rules, HIPAA breach obligations, CMMC for defense contractors, and a tightening cyber insurance market are all forcing organizations to demonstrate that they have tested, auditable response capability, not just detection tooling. BullWall is the platform built to answer that obligation, end to end, across the tools organizations already own.
About the Role
Own the full customer lifecycle for BullWall’s growing North American installed base. Your motion runs across three tracks simultaneously: getting new customers live and realizing value quickly, managing renewals with precision so nothing slips through, and identifying the right moment to expand or migrate customers to newer platform capabilities. You are the primary relationship owner for your book of business, the voice of the customer internally, and the person whose numbers reflect whether customers stay and grow.
Responsibilities
- Onboarding and time-to-value: Lead structured onboarding for new customers, driving activation of detection analytics, the response pipeline, and key integrations. Mid-market customers need to be operational fast; you own the plan, the milestones, and the timeline. Time-to-first-value is a metric you track and manage actively.
- Renewal management: Manage the full renewal cycle across your customer base: early identification of risk, stakeholder alignment, commercial negotiation, and on-time close. Renewal attainment is a primary metric for this role. You run a clean pipeline in HubSpot and nothing catches you by surprise at 30 days out.
- Customer health and retention: Monitor health signals across your accounts, intervene early when adoption gaps or satisfaction risks appear, and build the kind of relationship where customers renew because the platform is working, not because switching is hard. QBRs, health scores, and product usage data are your instruments.
- Upsell and migration: Identify and progress expansion opportunities across your book, including migrations from legacy platform to new versions. You know which customers are underutilizing the platform, which are ready to expand coverage, and which need a conversation about what the next version makes possible. You work with Sales to co-sell or hand off where the opportunity size warrants it.
- Compliance and regulatory positioning: Help customers connect BullWall’s compliance evidence layer to their HIPAA, CMMC, CISA, or cyber insurance obligations. In regulated industries, this is increasingly a retention and expansion lever, not just a technical feature. Your ability to speak to it in business terms is a differentiator at renewal time.
Qualifications
- Customer success track record: Three or more years in customer success, renewals, or account management in a B2B SaaS environment. Demonstrated renewal attainment and experience managing a book of 30 or more accounts simultaneously. You know what good looks like and you have the numbers to show it.
- Onboarding and adoption ownership: You have owned customer onboarding programs before and know how to drive adoption in organizations that are time-constrained. You measure time-to-value, use product usage data to identify risk early, and run structured check-ins that feel like help, not overhead.
- Commercial acumen: You are comfortable in a renewal negotiation and can spot an expansion opportunity without waiting for Sales to flag it. You understand ARR, NRR, and churn, and you use those numbers to prioritize your time and make the case internally for resources.
- Multi-stakeholder relationship management: You can manage the day-to-day relationship with an IT admin, the quarterly check-in with a CISO, and the renewal negotiation with a CFO. Each requires a different register and you know the difference. You do not let any stakeholder go quiet for too long.
- CRM tooling and Partner management: Proficiency in HubSpot for renewal pipeline management, account health tracking, and activity logging. Experience working with channel partners or MSSPs on the customer journey gives you a meaningful advantage for the role.
- Regulatory awareness: Working familiarity with CISA guidance, NIST CSF, HIPAA, or CMMC. You do not need to be a compliance specialist, but you should be able to hold a substantive conversation with a customer's risk or compliance function about where BullWall fits their obligations.
Preferred Skills
- Prior experience in cybersecurity or adjacent B2B SaaS.
- A track record managing renewals in government, healthcare, financial services, or critical infrastructure.
- Comfort operating in a growth-stage company where the CS playbook is still being built.
Pay range and compensation package
Competitive base salary commensurate with experience and a performance-based bonus tied to renewal attainment and net revenue retention. Fully remote with occasional travel to customers and events across North America. Benefits include health, dental, and vision coverage, and a 401(k) plan. Employment is managed through Rippling.
Equal Opportunity Statement
BullWall is committed to diversity and inclusivity in the workplace.
Application
Apply through LinkedIn.
Featured benefits
401(k), Medical insurance, Vision insurance, Dental insurance
Requirements added by the job poster
- 3+ years of work experience with Customer Retention
- 3+ years of work experience with Customer Success
- 3+ years of work experience with Customer Onboarding
