Ricoh faced a growing challenge with increasingly sophisticated ransomware attacks that traditional prevention methods couldn’t fully address. To enhance their cybersecurity, Ricoh partnered with Helm, adopting a new approach that improves ransomware resilience through innovative, server-based protection. This collaboration not only strengthened Ricoh’s own defences but also provided a robust solution for its customers.
In 2023 alone, there were over 317 million attempted ransomware attacks worldwide — an alarming 1.7 million attacks each day. As global connectivity grows, so do opportunities for cybercriminals. Attackers are becoming more sophisticated, using advanced techniques to infiltrate organisations and cause chaos.
When ransomware strikes, the damage isn’t limited to ransom demands and stolen data. Critical operations are often forced offline, leading to crippling downtime that disrupts service delivery and halts business continuity. Many organisations are caught off guard, relying too heavily on prevention-based security measures. While essential, these tools are not enough in today’s fast-evolving cyber landscape, where attackers are always one step ahead.
“The problem is that while companies frequently have perimeter defences against ransomware, a common concern is what happens when a ransomware threat actor gets inside a company’s defences.”
Chris Abbott, Ricoh Director of Security
It’s no longer a question of if an attack will happen, but when. Businesses must plan to prevent attacks and recover from them, as the true cost of ransomware extends far beyond the initial breach — affecting long-term operations, revenue, and service delivery.
Ricoh knew they needed an innovative approach to secure their operations and offer customers a strategy for tackling today’s sophisticated ransomware challenges.
Ricoh, dedicated to delivering first-class solutions, quickly identified a critical gap in many companies’ security postures: a lack of ransomware resilience. With ransomware strains growing stealthier and capable of lying dormant for months, Ricoh asked critical questions: What if attackers are already inside? What if they bypassed our defences unnoticed?
As zero-day attacks and evolving ransomware tactics rose, Ricoh knew that prevention-focused solutions alone weren’t enough to address the escalating threat. They needed an innovative approach to secure their operations and offer their customers a strategy for tackling today’s sophisticated challenges.
This led Ricoh to search for a solution that could go beyond prevention. They needed technology capable of containing an active attack, neutralising damage, and keeping business operations running. That’s when they found Helm.
Helm, a pioneer in ransomware resilience, offers a breakthrough solution that fills the critical gaps left by traditional security measures. Rather than focusing solely on prevention, Helm provides robust protection, with no endpoint agents, during the core stages of a ransomware attack — before, during, and after.
This server-based solution ensures that when an attack slips through perimeter defences, it is immediately contained, minimising downtime and damage while preserving business continuity. “[Helm] gave us exactly what we were looking for — a way to contain ransomware attacks before they spiral out of control and cause significant damage. It’s a gamechanger for us and our customers,” said Bob Lamendola, Ricoh Chief Digital Services & Delivery Officer.
Helm’s lightweight solution runs on a single server, protecting all data and critical IT infrastructure — the primary targets of ransomware attacks. By entrapping intruders who attempt to access servers via stolen credentials, hijacked RDP sessions, or compromised scheduled tasks, Helm stops the attack from spreading, drastically reducing the operational impact.
“We needed a solution that could protect us from the inside out. [Helm’s] containment approach ensures that even if ransomware gets in, it’s stopped in its tracks, minimising the impact,” said Chris Abbott.
By integrating Helm’s technology, Ricoh not only secured its infrastructure but also ensured that its customers could access this cutting-edge solution. With Helm, organisations can face the threat of ransomware with confidence, knowing their most critical IT infrastructure is resilient and protected.
